Where calls go

Ava's main job is working out who is calling and putting them through. Each team below is somewhere she can send a call. Change any of it and the next call uses it.

No phone number on Intake, Client Services, Caregiver Team, HR, and On Call. Ava will still recognise these callers, but she cannot put them through. She takes a message and asks for a callback number instead. Add the numbers below to turn transfers on.

Empty. She takes a message instead of transferring.

Write it the way you would explain it to someone on their first day. This is exactly what Ava reads when she is deciding.

Empty. She takes a message instead of transferring.

Write it the way you would explain it to someone on their first day. This is exactly what Ava reads when she is deciding.

Empty. She takes a message instead of transferring.

Write it the way you would explain it to someone on their first day. This is exactly what Ava reads when she is deciding.

Empty. She takes a message instead of transferring.

Write it the way you would explain it to someone on their first day. This is exactly what Ava reads when she is deciding.

Empty. She takes a message instead of transferring.

Write it the way you would explain it to someone on their first day. This is exactly what Ava reads when she is deciding.

Add a team